FREQUENTLY ASKED QUESTIONS
Which payment methods are accepted?
- We currently only accept Cash on Delivery (COD). More payment methods will be added in the future.
What currency are the prices displayed in?
- All of our prices are displayed in PHP.
What are your shipping options and how long will it take?
- Inside Metro Manila 2-5 working days and 3-7 business days outside manila.
Do I get a receipt for my order?
- You will be sent a receipt for your order by email after payment is made or up on delivery if your payment you've chose is COD. You will also receive a confirmation email with a tracking number once your item has been shipped.
How do I know if my order has been shipped?
- Once your order is shipped, it will be marked as complete in our database and you will receive a text message and confirmation email with a tracking number.
I haven't received my order yet! Is it lost?
- If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.
- Support Team: firstname.lastname@example.org